Return and Refund Policy

At MEGABACK, we aim to meet your expectations. If you're not satisfied, we're here to help. Please review our return policy for details.

1. Return Period

You have 45 days from the date you receive your Shipment Confirmation Email to return your item(s). To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Non-Returnable Items

Certain types of items cannot be returned, such as custom or personalized items, e.g. personalized luggage tag. For large custom orders, the return policy will be detailed in the custom order contract. Please contact us if you have questions or concerns about your specific item.

3. Refunds

Once we receive your return, we'll inspect it and notify you about the refund approval. If approved, your refund will be processed and credited to your original payment method within 10 business days. If you don’t receive it within 15 business days, contact us at returns@megaback.store.

4. Exchanges

To exchange an item for a different size or color, email us at support@megaback.store. Exchanges depend on availability. If out of stock, we'll offer a refund.

5. Return Shipping

To return your product, send it to the address in your Order Confirmation Email. You cover return shipping, VAT, and customs duties. Original shipping costs are non-refundable and will be deducted from your refund.

Return Address: MEGABACK Returns Department

Address: Flat 8 Starling Court 1 Nest Way

City: London 

Postal Code: SE2 9FJ

6. Damaged or Defective Items

For damaged or defective items, contact us at support@megaback.store with your order number and issue details. Items damaged intentionally are not refundable or replaceable. We’ll provide a replacement or refund for transit or manufacturing defects.

7. Return/Refund Process

  1. Contact us at support@megaback.store to initiate a return. Please include "Return: Order Number" in the email subject line and explain the reason for your return.

  2. We will respond to your request within two business days with the authorization result.

  3. Print out the authorization email.

  4. Pack the item securely in the original packaging and include the printed authorization email.

  5. Ship the package to the address provided and send us the tracking number.

8. Late or Missing Refunds

If you haven't received your refund, first check your bank account and contact your credit card company or bank, as processing can take time. If the issue persists, email us at support@megaback.store.

9. Contact Us

If you have any questions about our return policy or need assistance with your return, please contact us at: support@megaback.store

Thank you for shopping with MEGABACK!