At MEGABACK, we aim to meet your expectations and ensure a joyful shopping experience. If you're not satisfied, we're here to help. Please review our return policy for details.

1. Returns and Exchanges

MEGABACK accepts returns or exchanges for items purchased on our website within 45 days of purchase, provided the following conditions are met:

• The item is damaged, defective, or incorrect.
• The item is not the color or product you ordered.
• All original packaging is intact. The product must be unused and in its original condition to be eligible for a return.

Please note that items cannot be returned or exchanged after 45 days from the purchase date.

To initiate a return or exchange, please provide photos or videos explaining the reason for your return and send them, along with your order number, to support@megaback.store. Our team will assist you following the guidelines on this page.

2. Damaged or Defective Items

For damaged or defective items, contact us immediately at support@megaback.store with your order number and issue details. Items damaged intentionally are not refundable or replaceable. We’ll provide a replacement or refund for transit or manufacturing defects.

3. Exchanges

The quickest way to get the item you want is to return the current one, and once the return is processed, place a separate order for the new item. Please also email us at support@megaback.store with your exchange request.

4. Return Shipping

To return your product, send it to the address provided in your Return Approval Email. You cover return shipping, VAT, and customs duties (if applicable). Original shipping costs are non-refundable and will be deducted from your refund. If the product is defective due to our error, we will cover all the above costs. 

Return Address: An address in the US, UK, or Western Europe will be provided in the Approval email.

5. Refunds

Once we receive your return, we'll inspect it and notify you about the refund approval. If approved, your refund will be processed and credited to your original payment method within 10 business days. If you don’t receive it within 15 business days, contact us at support@megaback.store.

6. Non-Returnable Items

Certain types of items cannot be returned, such as custom items (e.g., custom luggage tags), unless there is a defect caused by us.

7. Late or Missing Refunds

If you haven't received your refund, first check your bank account and contact your credit card company or bank, as processing can take time. If the issue persists, email us at support@megaback.store.

8. Warranty

MEGABACK products are covered by a lifetime limited warranty from the date of purchase. This warranty applies to defects in materials and workmanship under normal, intended use.

What is Covered?

• Defective materials or workmanship that impair the functionality of the product.
• Issues with zippers, straps, stitching, or other components resulting from manufacturing flaws.

What is Not Covered?

• Damage due to improper use, neglect, accidents, or inadequate care (e.g., cuts, tears, stains, or burns).
• Normal wear and tear, such as fading, scuffs, or cosmetic damage over time.
• Unauthorized modifications or repairs made by third parties.
• Damage resulting from third-party shipping carriers, theft, or misuse.

9. Contact Us

If you have any questions about our return policy or need assistance with your return, please contact us at: support@megaback.store

Thank you for choosing MEGABACK!