Welcome to MEGABACK! Our Shipping Policy explains how we quickly and reliably deliver our innovative backpacks to your door.

1. Dispatch Times

You'll receive an Order Confirmation Email after purchase. Orders are dispatched within 1-2 business days, or up to 4 during peak times like Black Friday. If there's a delay, we'll notify you via email or phone. No dispatches on weekends or public holidays.

2. Pre-order Phase

During pre-orders, products ship within the date range on the product page. High demand means extra time for production. Pre-ordering secures your spot and ensures you're among the first to receive your item.

3. Shipment Confirmation & Order Tracking

Once dispatched, you'll receive a Shipment Confirmation email with a tracking number. It may take up to 48 hours for tracking to update. If your order doesn't arrive within the expected time, contact us at support@megaback.store with your name and order number for assistance.

4. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout after entering your destination.

Delivery estimates begin after dispatch:

• United States, Canada, United Kingdom, Germany, France, Italy, Australia: 3-8 business days after dispatch

• Other European Countries: 5-10 business days after dispatch

• Rest of the World: 8-16 business days after dispatch

Delivery delays can happen, but shorter delivery times are possible during less busy flight schedules. We'll send tracking info once your order ships. If your country isn’t listed at checkout, email us at support@megaback.com for a solution.

5. Free Shipping

We offer free shipping to most countries and regions for orders over $220 USD. 

• North America: United States, Canada, Mexico
• Europe:  United Kingdom,   Austria,   Belgium, Cyprus, Czechia,  Denmark, Finland, France, Germany, Ireland, Italy,  Lithuania,   Luxembourg,   Netherlands, Poland, Portugal,  Slovenia,   Spain, Sweden,  Switzerland
• Oceania: Australia, New Zealand
• Asia: Hong Kong,   Japan, Saudi Arabia, Singapore,   South Korea, Taiwan, Thailand, United Arab Emirates

6. Warehouse Locations

We ship from our warehouses in the UK, East Asia, or the US, depending on your location and product availability, ensuring efficient delivery.

7. Shipping Carriers

We work with a variety of reputable shipping carriers to ensure your order arrives safely and on time. Our partners include UPS, DHL, Royal Mail, Yodel, DPD, etc. The specific carrier for your delivery will be indicated in your shipping confirmation. 

8. Customs, Duties, and Taxes

All fees associated with international shipping, including tariffs and import taxes, are included in the shipping costs for most countries and regions. Please be aware that delays due to customs processing are beyond our control.

Indonesia: The recipient must provide a tax identification number (NPWP) for orders shipped to Indonesia and may be responsible for additional import taxes and VAT.

9. Damages or Losses

If your order is lost or damaged in transit, contact us immediately. We'll investigate and resolve the issue. For more details, see the Damaged Items section in our Return Policy.

10. Returns Policy

For information on returning an item, please visit our Return Policy page. There, you will find detailed instructions on how to proceed with a return.

11. Changes to Shipping Policy

MEGABACK reserves the right to revise or amend this Shipping Policy at any time. We recommend checking this page periodically to stay informed about any updates or changes.

12. Contact Us

If you have any questions or require assistance with your order, please reach out to us at: support@megaback.store

We appreciate your business and thank you for shopping with MEGABACK!